A Dallas collection agency accused of sending letters that violate various consumer protection regulations said that it found out the Texas Attorney General had filed a suit against it through third parties, according to a statement released late Thursday.Anderson, Crenshaw & Associates said that it has not been served with the lawsuit and could not specifically comment on any of the allegations. The Texas AG’s office announced Wednesday that it had filed a suit against the company alleging numerous violations of both state law and the Fair Debt Collection Practices Act (FDCPA) (“Texas Attorney General Goes After Debt Collection Agency,” Aug. 7).
The attorney general’s office said that its enforcement action seeks civil penalties of up to $20,000 for each violation of the Texas Deceptive Trade Practices Act and penalties of up to $250,000 each if the consumer was over 65 years of age.Crenshaw noted in its statement that the company had fully cooperated with the AG’s office. “Crenshaw has fully cooperated with the Attorney General regarding any questions or requests for information they had regarding Crenshaw’s business operations,” according to the statement.
The company also noted that a no time had the AG’s office indicated that it was unsatisfied with the company’s response.Crenshaw said that it “looks forward to working with the Attorney General to obtain a fair resolution of all issues.”